When it comes to dropshipping, it’s important to invest in a service that will allow you to expand and grow your business without the added hassle of storing and handling merchandise in-house.
Dropshipping will not only provide you with the capacity and space to handle and generate extensive sales, it will also allow you to deliver your merchandise to customers around the world. Oh, and with dropshipping you don’t need to worry about investing in a large warehouse too store your merchandise or business post in!
But, with so many dropshipping providers out there, it’s sometimes difficult to find a company that can meet the demands of your business needs. We’ve complied a list of helpful tips for better dropshipping…
Reputation is everything when it comes to dropshipping. You need to be sure that you are investing in a service that is reliable, efficient, and most importantly, ensures your merchandise reaches your customers in one piece.
With this in mind, it’s important that you do your research, explore the marketplace and make sure that the company that you decide to go with has an excellent reputation. It may be worthwhile checking customer complaints and issues as this could have a detrimental impact on your reputation if goods arrive late or damaged.
It’s vital that you understand timescales when it comes to the delivery of your merchandise.
This will not only allow you to manage the expectations of your customers, but it will also enable you to provide accurate information which, in turn, will allow you to deliver a high standard of customer service. Late deliveries can often leave your customers frustrated and annoyed, so it’s important that you work with a dropshipping company who you can trust and who can deliver your merchandise on time!
Just as you would with other business post services, it’s important that you obtain the tracking numbers of your orders from the dropshipping company you work with. These will definitely come in handy if you are faced with a situation that requires you to track orders that are delayed, or even lost.
Keep your customers updated
Honesty is always the best policy in business. Make sure that your customers are fully aware that a dropshipping company will be delivering the item that they are purchasing.
It’s important that they understand that the item is not in your possession as, if a problem does occur, they will be more accommodating and understanding of the situation. After all, there is nothing more frustrating than delayed shipping and related issues.
Will you need to invest in insurance?
If you are selling merchandise of significant value, it may be worthwhile looking into offering warranties or insurance. This will not only provide you with peace of mind if a problem should occur, but will also reassure your customers that if their product arrives damaged or broken, the issue can be resolved quickly and efficiently.
Some dropshipping companies will already offer packages that include warranties, so it’s worthwhile raising the point with the company you decide to use.
It’s important to be aware that if the dropshipping company you come into contact with is legitimate and a reputable company, they will not charge a fee.
No dropshipping companies should be asking for a fee upfront.
Most importantly, it’s integral to the success of your business to keep lines of communication open between you and your customers. Delivery companies like Whistl often have very detailed systems to help this.
A business that is transparent when it comes to dealing with delivery related issues, will be far more likely to earn the respect and loyalty of its customers than one that tries to avoid the issue. So respond quickly and appropriately.